Thank you for considering a career at CASA of Cook County.

Available Positions:

POSITION:                Advocate Supervisor                                                                                  ORGANIZATION:    Court Appointed Special Advocates (CASA) of Cook County
REPORTS TO:           Director of Operations
SUPERVISES:           Volunteer Advocates and Peer Coordinator Volunteers
SALARY:                    Entry Level

AGENCY MISSION:  Court Appointed Special Advocates (CASA) of Cook County is the only volunteer organization within the child protection system that empowers and entrusts one adult to consistently champion a child.

THE POSITION:  The Advocate Supervisor supervises and supports CASA Peer Coordinator Volunteers and CASA Volunteer Advocates to oversee and implement the direct service of the CASA Program.


  • Prepare case summaries and initial case files for all volunteer advocates.
  • Provide coaching, support and motivation as necessary to maintain and enhance the advocacy that the assigned children receive.
  • Review cases with volunteer advocates monthly or as needed and utilize coaching techniques when appropriate to ensure that volunteers are actively monitoring all appropriate aspects of their cases.
  • Review, edit and approve CASA court reports and finalize and distribute to Court and Parties to the case.
  • Attend court hearings, home visits and all other meetings as needed (either in addition to or in the absence of the CASA volunteer advocate).
  • Support your volunteer advocates by attending volunteer appreciation events, continuing education trainings and by recognizing their achievements throughout their case.
  • Mediate any conflict between the volunteer and the involved parties or collateral contacts on their assigned case.
  • Conduct annual performance reviews of all assigned CASA volunteer advocates.
  • Notify volunteer advocates of conferences, seminars, meetings and relevant knowledge or resources pertaining to their case as appropriate.
  • Continually assess CASA’s status on case to determine if CASA’s involvement and impact are aligned with CASA’s overall mission.


  • Provide coaching, support and motivation as necessary to maintain and enhance the advocacy that the assigned children receive.
  • Meet with assigned Peer Coordinator(s) to review cases for volunteer advocates prior to assignment and ensure that new case file is prepared.
  • Ensure case is matched accordingly to an appropriate volunteer.
  • Meet with Peer Coordinator (s) upon case assignment to develop an initial advocacy plan for the case. Subsequent meetings with the Peer Coordinator (s) should be on a monthly basis for the duration of the case assignment.
  • Conduct annual support and performance reviews for Peer Coordinators.
  • Notify Peer Coordinators of conferences, seminars, meetings and relevant knowledge or resources pertaining to their case as appropriate.
  • Support your Peer Coordinators by attending volunteer appreciation events, trainings and recognizing their achievements.


  • Advocate Supervisors must manage a full caseload (30—35 family cases) in accordance with CASA of Cook County Program guidelines and procedures.
  • Work in collaboration with the Director of Community Outreach, and Director of Operations in the match and assignment of cases to new CASA volunteer advocates and Peer Coordinators.
  • Participate in Volunteer In-service Training, Peer Coordinator training and ongoing continuing education trainings as necessary.
  • Prepare and gather all initial and subsequent case documentation for all assigned cases.
  • Edit, finalize and distribute all CASA Court Reports.
  • Serve as a liaison between CASA program and strategic partners – court, attorneys, DCFS and other service providers.
  • Maintain ongoing case notes documenting necessary case communication.
  • Maintain orderly case files in both electronic and paper files.
  • Provide coverage for Peer Coordinators and CASA volunteer advocates as needed.
  • Have working knowledge of CASA Policies and Procedures including but not limited to: CASA Volunteer Handbook, Order of Appointment, Referral Procedures, Confidentiality Agreement, Training Requirements and the Illinois Juvenile Court Act.
  • Review all assigned cases with the Director of Operations on a quarterly basis, or more often if needed.  Participate in monthly supervision with the Director of Operations.
  • Participate in the Peer Coordinator Screening process if requested.
  • Have a working knowledge of the current office database/tracking system.
  • Monitor all administrative aspects of case management including but not limited to, reviewing case outcomes and recommendations on a quarterly basis, collecting volunteer monthly forms and updating contact information in a timely manner, gathering volunteer and continuing education hours, tracking case history information in database and assessing the need for closure of cases on a regular basis.
  • Engage in weekly all staff meetings and bi-monthly Advocate Supervisor meetings.
  • Engage in and attend offered in-house trainings.
  • Participate in quarterly meetings (or as requested) with the Executive Director to ensure support for overall organizational strategic planning.
  • Provide coverage for fellow Advocate Supervisors as necessary.
  • Participate in bi-monthly group supervision held during Advocate Supervisor meetings.
  • Attend court hearings and meet in person with parties on new case referrals as necessary.
  • Represent CASA of Cook County at fundraising events, outreach events, community trainings, and any other events organized by CASA of Cook County.
  • Maintain regular communication with the Director of Operations and Executive Director regarding any related questions or feedback sought from staff.
  • All other duties as necessary to support the mission of CASA of Cook County and its youth.


  • Education and/or Experience – A bachelor’s degree and previous experience in child welfare/juvenile justice and volunteer administration; Must have previous experience working with volunteers and knowledge and understanding of juvenile law, child abuse and neglect, families in crisis, trauma and other social services skills. Previous experience as a volunteer in a child welfare setting may be substituted for volunteer administration experience.
  • Delegation – Delegates and monitors case assignments for Peer Coordinators and volunteer advocates; Matches the responsibility to the person; Gives authority to work independently; Sets expectations; Provides recognition for results.
  • Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information; Reports when necessary to the Director of Programs and Executive Director.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Assists Peer Coordinators and volunteer advocates with organizing their tasks.
  • Customer Service – Manages difficult or emotional Peer Coordinator and volunteer advocate situations; Responds promptly to Peer Coordinator and volunteer advocates needs; Solicits Peer Coordinator and volunteer advocate’s feedback to improve service; Facilitates communication professionally between volunteer advocate/Peer Coordinator and all case parties.
  • Problem Solving – Identifies and resolves problems in a timely manner; Focuses on solving conflict, not blaming; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with sensitive topics.
  • Interpersonal Skills – Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Computer Skills – To perform this job successfully, an individual should have knowledge of: Google mail and documents; Internet software; Spreadsheet software and Word Processing.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity; Works within approved budget; Conserves organizational resources.
  • Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.


  • Bilingual English/Spanish



CASA of Cook County is currently seeking applications for spring 2018 interns.  Please contact Beatriz Valdez at